Any claims for damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense. OneLegTwoLeg.com only offers refunds for damaged or mislabeled products, not for buyer’s remorse.
If you notice an issue on the products or anything else on the order, please submit a problem report.
Any items sent to us without our approval first will not be accepted and will be donated to charity. Unclaimed returns get donated to charity after 4 weeks.
Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).
We do not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. Wrongly ordered sizes are not eligible for refunds. We make everything on-demand, so requesting a size exchange would mean producing an entirely new product.
Please contact us before returning any products.
Additional customs and tax fees can occur on international orders. This fee is not in our control and is assessed by your local customs office. Returns will not be accepted based on custom or tax fee refusal. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes prior to making your purchases.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons, therefore OneLegTwoLeg reserves rights to refuse returns at its sole discretion.